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Customer Success: % Arabica POS System

POS maintenance

%Arabica was founded by now owner, Kenneth Shoji, on March 11, 2011. He had a mission to grow %Arabica across the world, so that young baristas can "See The World Through Coffee", which is also %Arabica's tagline.


%Arabica has since grown into a worldwide brand, known as a great place for excellent, aromatic coffee, brewed using beans from its own coffee farm in Hawaii and from around the world. With its global fame and great branding, %Arabica started attracting an ever growing following in Singapore, across its multiple outlets. With that, came the challenge of queue management. 



Challenge

  • Managing the long queues that form outside their outlets during peak hours
  • Need to move the queue faster for a better customer experience and serve more customers
  • Manage the high volumes of orders effectively and accurately in the kitchen
Solution

By using MEGAPOS POS Solution, %Arabica opened the doors to a wide array of add on modules that gave their operation efficiency a boost, with tools like Digital Ordering.

%Arabica enabled customers who are in the queue to start browsing their coffee menu and place orders on their smartphones through Digital Ordering. This helped keep customers engaged, and most importantly, increase the rate at which orders are taken. Thus removing the ordering bottleneck, moving the queue faster, and serving more customers.

With MEGAPOS POS Solution being its centre of operation, %Arabica has been able to effectively and efficiently handle huge volumes or orders, and perform data analytics with ease with data collected.

As a result of the efficiency gains through using MEGAPOS Solutions, %Arabica are able to get more customers orders simultaneously with accuracy, cut down on operation cost, boost efficiency and also, turn their focus to what matters most: preparing the best coffee for their customers.

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MEGAPOS Address:


160 Robinson Road 

SBF Center #26-02

Singapore 068914


(+65) 6224 5788

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