Customer Success: BBQ Box POS System & QR Ordering

BBQ Box is known for its Chinese-style barbecued skewers, also known as Chuan er (串儿). They have close to 50 ready to eat, grilled food options on their menu, including a massive seafood hotpot packed in a spicy broth. They have now four outlets across Singapore in order to be more accessible to the large crowds they draw during meal times.

Challenge

• Lack of manpower to constantly go to and from tables, collecting paper order chits from customers
• Large volumes of ala carte orders and add ons for each table makes it hard for the kitchen to manage with traditional paper dockets
• Manage the high volumes of orders effectively and accurately in the kitchen

Solution

By using MEGAPOS POS Solution, BBQ Box opened the doors to a wide array of add on modules that gave their operation efficiency a boost, with tools like QR Self Ordering Solution and Kitchen Display Solution.

BBQ Box enabled customers to place orders on their smartphones through QR code self ordering. This helped them take orders at a high volumes simultaneously, as orders are sent directly to POS and kitchen sections from their customers smartphone. Thus removing the ordering bottleneck, increasing table turnover and reducing dependence on manpower.

At the same time, MEGAPOS Kitchen Display Solution helps BBQ Box keep track of their large volumes of ala carte skewer orders. By striking off prepared orders, BBQ Box's staff can focus on preparing orders that have not been done, minimizing confusion and improving accuracy and kitchen efficiency.

With MEGAPOS POS Solution being its center of operation, BBQ Box has been able to effectively and efficiently handle huge volumes or orders, and perform data analytics with ease with data collected.

As a result of the efficiency gains through using MEGAPOS Solutions, BBQ Box are able to get more customers orders simultaneously with accuracy, cut down on operation cost, boost efficiency and also, turn their focus to what matters most: preparing the best skewers for their customers.