MEGAPOS News & Updates
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In today’s fast-paced F&B industry in Singapore, engaging with your loyal customers and members effectively can make or break your business. With so many communication channels available, many business owners ask: Should I use WhatsApp or email to engage with my customers? Let’s break down the pros and cons of both, so you can decide what’s best for your restaurant, café, or F&B chain. WhatsApp: Real-Time, Personal, and Highly Engaging Instant Communication & High Open Rates WhatsApp messages are typically read within minutes. Open rates for WhatsApp often exceed 90% , while emails can average around 20-30% . If your promotion is time-sensitive, WhatsApp ensures your message is seen fast. Personalised, Conversational Experience WhatsApp allows you to talk to your members like a friend. It’s great for sending birthday vouchers, limited-time offers, or reservation reminders in a warm, casual tone. Better for Short, Action-Driven Messages A simple "You’ve got an $8 voucher! Tap to redeem 👉 [link]" works perfectly on WhatsApp. It’s a direct, clutter-free platform that boosts conversions. Perfect for Younger Audiences In Singapore, younger diners (aged 18–35) are much more likely to respond to WhatsApp messages than traditional emails. Email: Professional, Flexible, and Better for Detailed Campaigns Ideal for Long-Form Content If you’re announcing a new seasonal menu, sharing your restaurant’s story, or pushing loyalty program benefits, email gives you the space to do it right. Easier to Automate & Segment Email marketing platforms offer advanced tools for segmentation and automation—great if you’re running a CRM campaign or want to retarget different member groups. More Acceptable for Formal Communication Email is still the standard for receipts, confirmations, monthly newsletters, and formal updates. Less Intrusive, But Easier to Ignore Emails don’t buzz like WhatsApp. While that means less annoyance, it also means lower engagement—especially for fast-moving promotions. So, Which One Should F&B Businesses Use? The smart answer? Use both—strategically. Use WhatsApp for: Flash promotions Welcome or birthday vouchers Reservation reminders Limited-time menu drops Use Email for: Loyalty program details Monthly member updates Receipts and confirmations Re-engagement or feedback surveys Bonus: How a Good CRM & POS System Helps With an integrated POS and CRM system like MEGAPOS , you can easily collect customer contact data, segment members, and automate WhatsApp and email outreach—all from one dashboard. No messy exports, no third-party tools. Final Thoughts In Singapore’s competitive F&B scene, combining WhatsApp’s immediacy with email’s depth gives you the best of both worlds. Deliver the right message, on the right channel, at the right time—and keep your customers coming back. If you are interested in trying out using WhatsApp to engage with your F&B customers with messaging campaigns, click here !
We’re excited to announce a major enhancement to the MEGAPOS backend dashboard—designed to help F&B business owners manage operations faster, smarter, and with less friction . In today’s fast-moving F&B environment, managers and owners need to access business-critical data quickly. Whether you're running a single outlet or a multi-branch chain, every second counts. Our latest update delivers a more intuitive user experience that gives you exactly what you need— right when you need it. What’s New? Key Insights at a Glance See real-time performance metrics across sales, outlets, and members, summarised in a clean, visual dashboard the moment you log in. One-Click Access to Essential Functions We’ve introduced fast-access shortcuts so you can jump straight to popular actions and pages, reducing time spent navigating the backend. Designed for Single & Multi-Outlet Operators Whether you're managing one café or a chain restaurant group, the new MEGAPOS dashboard helps you monitor, compare, analyze through one online portal, without disrupting outlet front end operations. Why This Matters Managing your business shouldn’t feel like juggling spreadsheets and guessing trends. With MEGAPOS, you get data-driven clarity , and greater operational control so you can focus on making smart decisions. Interested to know more about MEGAPOS's powerful backend and how it can benefit your business? Click here to get in touch.
Running a successful F&B business means making fast, informed decisions—especially when managing multiple outlets. But when your data is scattered or buried under reports, strategic planning becomes guesswork. That’s why we’ve enhanced the MEGAPOS Dashboard to give you real-time access to key insights , right when you need them. ✅ Instantly view revenue trends, outlet performance, and sales breakdowns ✅ Compare data across multiple branches—all in one glance ✅ Make smarter, faster business decisions with confidence Whether you're managing a single store or a growing chain, these upgrades make your POS dashboard a true business command center . Enjoy real-time clarity, better operational control. Interested to find out more? Click here to contact us!
In today’s F&B landscape, more consumers are opting for cashless payments —from credit cards to digital wallets. While this shift brings convenience to customers, it often comes with a hidden challenge for merchants: slow cashout times . Most payment gateways have a standard payout cycle of T+7 working days , meaning there's a week-long wait between the transaction date and when you actually receive your funds. This delay can affect your cash flow , making it harder to manage operations, pay suppliers, or reinvest in your business. That’s why MEGAPOS is proud to announce our new partnership with Stripe , a global leader in payment processing. ✅ With this integration, MEGAPOS users can now enjoy faster cashouts—from T+7 down to T+3 working days. ✅ That’s 4 days earlier access to your funds—giving you more financial flexibility and control. ✅ No action needed if you’re already on Stripe. New users can activate Stripe easily via the MEGAPOS backend. Smart payments, faster cash flow—powered by MEGAPOS + Stripe. Want to enable Stripe on your POS? Click here to get in touch!
In Singapore’s ever-evolving food and beverage (F&B) scene, digital solutions like QR ordering , self-ordering kiosks , and food delivery platforms (such as GrabFood and Foodpanda) are now widely adopted. Yet despite these tech advancements, one system continues to power daily operations behind the scenes: the Point-of-Sale (POS) system . In fact, a modern POS system is more important than ever—serving as the operational backbone of many successful F&B outlets across Singapore, from local cafes and hawkers to restaurant chains. What Is a POS System? A POS system is a digital tool used to manage sales, payments, orders, and inventory. While older POS systems were simply cash registers, today's POS solutions are smarter and more connected—supporting cashless payments (PayNow, NETS, credit cards), CRM, QR ordering, and integration with delivery apps in Singapore. A Quick History of POS in Singapore Early 2000s : POS terminals in Singapore’s hawker stalls and cafes handled mainly cash transactions. 2010s : Touchscreen POS systems with inventory management and receipt printing became common in malls and coffee shops. 2020s : The COVID-19 pandemic accelerated the shift to contactless ordering and payment , boosting adoption of QR ordering, self-service kiosks, and cloud-based POS platforms across Singapore’s F&B outlets. Why POS Systems Still Matter in 2025 Even as increasing number of customers order using QR codes or self-checkout kiosks, a reliable POS system ties everything together. Here’s why POS remains relevant and crucial in Singapore’s F&B operations: Centralised Hub for All Orders Whether orders come from in-store customers, QR code scanning at tables, online delivery platforms like GrabFood, Deliveroo or Oddle, or self-ordering kiosks they all need to flow into a central POS system to keep things running smoothly. This ensures accurate kitchen coordination, seamless payments, and proper sales tracking. Payment Integration A localised POS system in Singapore should support PayNow, NETS, GrabPay, FavePay, WeChat Pay, Alipay Cash + credit/debit cards. This helps businesses cater to both locals and tourists alike, while meeting the growing demand for cashless transactions . Staff Management & Multi-Outlet Control Running multiple outlets? A cloud POS system lets you: View real-time sales from all branches, Set different menu prices per outlet (e.g. Bugis vs Orchard), Track staff shifts and performance, Handle centralised reporting for HQ. Great for growing chains, cafes, or brands with multiple locations across Singapore. CRM, Loyalty & Repeat Spending Singapore diners love deals and rewards. POS systems that integrate CRM features allow you to: Track customer visits and spend, Offer eVouchers , birthday rewards , or member-exclusive pricing , Build a loyal customer base that keeps coming back. Perfect for cafes, bubble tea shops, bakeries, and restaurants wanting to boost repeat sales . Sales Reports & EOD Summaries At the end of the day, you need: Daily sales summaries, GST breakdowns, Payment method tracking, Staff-wise sales. POS systems like MEGAPOS provide real-time dashboards and email reports—accessible anytime on mobile or desktop. F&B POS systems is Still the Brain of Your F&B Business Even with modern tools like QR ordering and kiosks, a POS system remains the central hub that connects everything—from order taking to payments, CRM, reporting, and more. And in Singapore’s high-cost environment, an efficient POS system can help: Reduce manpower reliance, Speed up operations, Keep customers happy, And improve overall profit margins. Final Thoughts If you’re running or starting a café, hawker stall, bakery, bubble tea shop, or restaurant in Singapore , investing in a reliable POS system is still a must. And even better if it integrates with QR ordering , self-ordering kiosks , and CRM loyalty tools . Looking for a POS system that can do it all? MEGAPOS offers F&B POS systems, QR ordering, self-ordering kiosks, and CRM loyalty tools designed for Singapore businesses. Click here to get in touch with us!
Product Updates
We’re excited to announce a major enhancement to the MEGAPOS backend dashboard—designed to help F&B business owners manage operations faster, smarter, and with less friction . In today’s fast-moving F&B environment, managers and owners need to access business-critical data quickly. Whether you're running a single outlet or a multi-branch chain, every second counts. Our latest update delivers a more intuitive user experience that gives you exactly what you need— right when you need it. What’s New? Key Insights at a Glance See real-time performance metrics across sales, outlets, and members, summarised in a clean, visual dashboard the moment you log in. One-Click Access to Essential Functions We’ve introduced fast-access shortcuts so you can jump straight to popular actions and pages, reducing time spent navigating the backend. Designed for Single & Multi-Outlet Operators Whether you're managing one café or a chain restaurant group, the new MEGAPOS dashboard helps you monitor, compare, analyze through one online portal, without disrupting outlet front end operations. Why This Matters Managing your business shouldn’t feel like juggling spreadsheets and guessing trends. With MEGAPOS, you get data-driven clarity , and greater operational control so you can focus on making smart decisions. Interested to know more about MEGAPOS's powerful backend and how it can benefit your business? Click here to get in touch.
Discover how self-ordering kiosks and CRM systems can transform canteen operations by enhancing efficiency, reducing wait times, and boosting customer loyalty.
Discover essential tips for Singapore hawker stalls when choosing a cost-effective, reliable POS or self-ordering kiosk to boost efficiency and sales.
In this article, we share 7 reccomended solutions to get as a Cafe in Singapore, to help you stay competitive and boost efficiency and profit margins!
MEGAPOS has integrated with GrabFood! Centralized menu and order management is now possible. Boost order handling capability and accuracy while making timely updates to your menu with this latest integration. Find out more in this article.
HP's Engage Pro AiO POS terminal has won the Red Dot Design Awards in 2021! Find out what makes the Engage Pro AiO POS terminal so special and where can you get one! Read more to find out.