Guide to choosing a Beauty Salon Point of Sale System

As competition between businesses grows, business models and management have constantly been evolving and cash registers are no longer able to function as the centre of operation. POS systems have become essential to businesses with a shopfront, beauty salon is one of those.

Here are some must-have features of a beauty Salon POS system to keep in mind when shopping for one.

Easy to use

A useful rule of thumb is that a good IT system must be easy to use. A user-friendly POS software can free up users time and allows them to focus more on value-added tasks instead of spending most of their time to figure out ways to operate it. An easy to use POS software always comes with intuitive design so that users can be trained and use the software with ease. As an IT tool, beauty salon POS system should help businesses to accomplish tasks and save time. 

Access Right Control

Most of the beauty salons nowadays operated by a group of stylists to shorten customers waiting time and increase operational efficiency. As duty and finance are concerned, it is important that the Salon POS is equipped with role-based user access right control features to segregate the duty and permission of each user. With the right control from the start, the business can be easily managed and cater to future expansion needs. 

Appointment module

Most people who patronize beauty salons do so to have a service done i.e. haircut, hair treatment, facial treatments, etc., asking your customers to queue for hours at your shop is not practical. Hence, there is an increasing number of beauty salons that encourage their customers to make an appointment beforehand. 

A POS system with an appointment module allows your staff to easily schedule, reschedule and keep track of customer appointments. On top of that, some POS systems, like MEGAPOS, even allow customers to choose their preferred stylist upon booking. The POS appointment module simplifies the billing process by allowing staff to bill customers directly from the appointment module, without the need to re-enter the service your customers had during the appointment, helping your service crew save time on administrative tasks and focus on important service-related duties.

Package management

One strategy to keep your customer coming back to you is to sell them a service package. Many beauty salons operators spend lots of time designing diversified packages and promotions to attract customers. However, designing the most attractive packages alone might not give them the expected result if there is no system in place to keep track of those packages sold. In fact, salon operators shall look for a POS system with package management capability so that they can record and track customers’ package data with ease. Salon POS system should allow users to create service packages based on their requirements, record customers purchase of packages and keep track of the packages redemptions so that to provide their service staff with customers' packages balances and information at a glance.

Promotion Module

We all know that promotion helps increase traffic. Being able to create timely promotions to boost the attractiveness of products or services is important. Hence, a good POS system should enable you to create promotions and activate them based on pre-set terms and conditions. Salon operators can pre-set various promotions based on item/service purchased, quantity purchased or purchased timeframe. Salon POS promotion module shall allow users to create multiple promotions that automatically apply to the customers’ bill when the pre-set criteria has been met, ensuring consistency in the benefits your customers receive.

Customer Relationship management

Having a membership is one of the key ways in which a beauty salon boosts customer retention. Being a very service-oriented industry, providing your customer with a personalized experience is important. Your POS system has to be able to help you with personalizing customer experiences by providing you with a member's past data i.e. product and package purchase history, customer package balance and expiry dates, customer reward points and due dates, etc.

Data like these can be used by your service staff to tailor a customer experience specific to each customer, and even to upsell services or products which the particular customer may be interested in.

Commission Module

The previous pointers mentioned were mostly related to taking care of your customers. For your beauty salon to succeed, your service staffs are equally as important. Ensuring that they get reimbursed fairly for their efforts goes a long way for your business. A good beauty salon POS system helps you take care of that by recording your staff's sales and generating a report of their commission, simplifying the task of tabulating your employees' salary.

Key takeaway

The main objective of getting a beauty salon POS system is to digitalise recording and billing processes to boost operational efficiency, save time and cost, allowing reallocation of human resources to the most important tasks of providing great service experience or promoting more services to achieve higher revenue. If you are looking for a beauty salon POS system that does exactly that, drop us your contact details below, and we will arrange a free demo session with you!