How to choose a POS System for your Dim Sum Restaurant

Opening and running a new dim sum restaurant is not an easy task. This article will help you make an informed decision when you are looking for a POS system upgrade or a new POS system for your upcoming dim sum restaurant.

As we established in an  earlier post, a POS system is essentially the control centre for a restaurant's operation, Thus, has a big role to play in ensuring maximum operational productivity. In this article, we give you some pointers to keep in mind when shopping for a POS system for your dim sum restaurant.

Price is not everything

As setting up or running a dim sum restaurant is costly, trying to cut costs is understandable. However, there are some aspects you need to invest in for productivity and profits. A POS system is one of them. When choosing a POS system, you should look for value instead of low price, making sure that the POS system and solution provider caters to your operational needs.

Fast and accurate order taking and entry

Order taking and entry is one of the most time-consuming tasks. Hence, getting a POS system with fewer clicks to complete an order will help increase order entry speed.

On top of that, you may want to consider adopting  QR Ordering systems to allow your customers to self-order, removing the need for manual table to table order taking and entering. Digitalising the most time-consuming task for your service crew helps boost table turnover rates as well as allows the crews to focus on other important aspects of operation to improve customer satisfaction.

Flexible kitchen management

With a jam-packed menu of dim sum goodies, your dim sum restaurant will most likely have separate kitchen sections to cater to the different cook styles. To boost kitchen productivity, your POS system should allow you to configure each dish's printing settings to automatically segregate and fire the different dishes in a customer's order to their respective kitchen sections.

You could also use a kitchen display solution, which is usually tablet-based, to allow your kitchen staff to manage order preparation with accuracy. A kitchen display solution enables your kitchen staff to mark dishes which they have prepared, and focus only on those that are pending.

Table management

One of the must-have features in a dim sum restaurant. Table management helps your service crew easily identify unoccupied tables and assign them to customers, take and serve adds on dim sum orders to the right tables. A good POS system will have a table management feature which allows your service crew to flexibly split or combine tables to accommodate more customers during your peak hours.

Automated takeaway or service charge

Dim sum is a versatile food that suits any occasion ranging from dining in at restaurants to simple finger food which can be enjoyed anywhere throughout the day. Your POS system has to be able to provide you with the option to pre-set takeaway and service charges, which will be automatically applied to different order types, i.e. takeaway or dine in orders. 

This will speed up the billing process and provides an added layer of billing security as your service crew does not have to manually calculate the extra charges based on the order type before billing your customers.

Easy fuss-free billing

In the ideal billing situation, your service crew will select the table to be billed, and the customer makes payment. However, in reality, different customers will have different requirements. A good POS system should allow your service crew to easily split bills and provide the respective receipt for each individual.

Integration with payment terminals is important as it not only saves time keying in figure manually to the payment terminals but also ensures billing security and accuracy when customers pay using cashless methods.

Cloud-based backend and reports

Cloud-based backends and reports allow you to gain valuable insights through comprehensive reports of your business in real-time from anywhere, anytime you need. Cloud-based backend also enables you to remotely make adjustments to your menu and inventory. These cloud-based capabilities give you the flexibility to manage your business as long as you have an internet-enabled device and stable internet connection.

Government grants

Here's some good news. Industry-proven POS systems like MEGAPOS, have been pre-approved for government grants which help to defray a large portion of the cost to get a good, productivity-boosting POS system for your dim sum restaurant.

If you would like to know more about a POS system for your dim sum restaurant, or the government grants available with its purchase, drop us your contact details below, and we will be in touch to arrange a free demo session!

For the chinese version of this article, click here