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Customer Success: Song Fa Bak Kut Teh POS system & contactless ordering

POS maintenance

The legacy of Song Fa started in 1969 with a humble pushcart, where their founder, Mr Yeo Eng Song, served piping hot bowls of this traditional Teochew dish. Song Fa Bak Kut Teh has since prospered and has 10 outlets locally, and many more overseas. Song Fa Bak Kut Teh has been a go-to food destination for Singaporeans and tourists. 


However, with the crowd Song Fa Bak Kut Teh draws, operation efficiency became almost as important as serving the best quality dishes in order to provide the best dining experience for their guests, as they always do.


Challenge

  • Managing the long queues that form outside their outlets during dining hours.
  • Increasing table turnover rates to accommodate to the large crowds they draw
  • Manage the high volumes of orders effectively and accurately in the kitchen
Solution

By using MEGAPOS POS Solution, Song Fa Bak Kut Teh opened the doors to a wide array of add on modules that gave their operation efficiency a boost, with tools like MEGAPOS Kitchen Display Solution, and MEGAPOS Tablet Ordering. 

By using MEGAPOS Tablet Ordering, they started taking orders from customers who are waiting in the queue. This helped keep customers engaged, and most importantly, increase their table turnover rate by removing ordering time at the tables and cutting down dish serving time. At SongFa Bak Kut Teh, you get your dishes almost instantly once you are seated!

By doing so, Song Fa Bak Kut Teh increased the revenue generates from quicker turnover rates, and provides a great customer experience.

Apart from increased efficiency in their front of house operations, the Kitchen Display Solution which SongFa Bak Kut Teh took up from MEGAPOS, helped them manage the large volumes of orders coming into the kitchen efficiently, with high accuracy.

With the efficiency gains through MEGAPOS Solutions, SongFa Bak Kut Teh's outlet staffs can focus on serving best quality dishes, and providing a great customer experience to their customers.

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Singapore 068914


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