4 ways encourage customers to use QR Ordering

Is adopting a QR ordering system to reduce manpower cost and improve ordering efficiency part of your restaurant’s plans? Adopting new digital solutions such as QR ordering have many upsides for restaurants but it is important to motivate your customers to use them.

In this article, we will share 5 ways that restaurants, takeaway food kiosks and cafes that have implemented QR ordering with great success use to drive customer’s usage of QR ordering systems.

Keep your QR ordering menu updated

Many restaurants have outdated QR ordering menus where the latest promotions, new dishes or updated pricing do not correspond with promotional banners or physical menus at the outlet.

This confuses customers who will then have to approach F&B service staff for clarification which will then lead to customers opting to place orders with the staff instead.

By getting a restaurant POS system that is able to integrate with your QR ordering system, you are able to synchronise your QR ordering and POS system menu to ensure both sides are updated to the latest.

Ensure proper configuration of your QR ordering system

During the set up date, ensure that your QR ordering solution provider configures your QR ordering systems according to pre-agreed expectations. Make sure to do a test run to ensure that menu items are properly mapped so that your customers get what they order.

Learning basic troubleshooting skills from your QR ordering solution provider just in case a hiccup comes up to ensure that you are able to quickly identify and solve issues to keep your restaurant operations running smoothly is advisable.

Internet and network stability is key

All QR ordering solutions require a stable network connection for orders to be transmitted to your restaurant POS system and kitchen printers.

Slow loading menus and orders not being received by your kitchens usually occur as a result of poor network at restaurants, which negatively impacts the customer’s ordering experience.

Move away from manual order taking

Customers will always choose the most familiar way of ordering food, which is through a service staff, hence the low uptake in customers ordering through QR ordering solutions in some restaurants.

To implement QR ordering successfully, your service staff have an important role to play. They have to actively encourage customers to order through QR ordering and offer help when customers are facing difficulties.

Digitalise with MEGAPOS

Looking to digitalise your restaurant to gain a competitive edge and reduce operating costs? MEGAPOS is a trusted restaurant POS system vendor for F&B merchants all over Singapore with clientele in the restaurant, cafe, and takeaway food kiosk sectors. MEGAPOS has also built our in-house self ordering solutions such as QR ordering and self ordering kiosks which seamlessly integrate with our restaurant POS system.

Click here to request a free demo for MEGAPOS restaurant POS system, QR ordering solutions and self ordering kiosks today.