What Could Digitalization of Your F&B Mean?

To have a smooth running F&B operation, manpower resources are a must. However, in Singapore, hiring staff for F&B is tough and expensive due to levies and scarcity of manpower. Hence, many F&B establishments have upgraded their POS systems for better connectivity. This allows them to easily integrate digital solutions which increases productivity and reduces their manpower dependency.

What is digitalizing your F&B operating process?

F&B operations usually consist of 3 main stages. Order taking, food preparation and serving food. The higher the order volumes, the more manpower is needed at each stage. That is why many F&B businesses with huge customer volumes are still not seeing enough profits to scale up.

By implementing digital solutions at each stage of your F&B operations, you can seamlessly link up your operations to improve order handling capabilities, ensure accurate order preparations, and securely process cashless payments. 

How to digitalize your F&B operating processes?

1. Upgrade your POS system
2. Adopt self-ordering solutions
3. Implement kitchen printing or display solutions
4. Use number calling systems

Upgrading your POS System

POS systems from 5 to 10 years ago will face problems when linking up digital solutions. A new age cloud based POS system like MEGAPOS will give you better connectivity to easily link up digital solutions to boost productivity and reduce manpower dependency.

Order management is made simple as your staff will be able to handle orders from all your ordering channels through your POS system.

Not only that, new age cloud POS systems allow you to stay connected with your F&B business from anywhere. Studying insightful reports or analysing informative dashboards can be done remotely from your laptops or even smartphones and tablets. 

Need to update your POS menu? Simply log in to your online backend portal and make those changes to one or more outlets. Your POS menu will be instantly updated.

The increased connectivity a new age cloud POS like MEGAPOS provides is perfect F&B operations in the new normal, making it the POS upgrade you should get.

Adopt self-ordering systems

Self ordering solutions have become more popular these days to help F&B operators cope with the new normal brought by covid-19 pandemic. By allowing your customers to self order through a QR ordering system or self ordering kiosk, F&B operators reduce the contact between their staff and the customers,  improving both safety methods and labour efficiency. 

Order accuracy is greatly improved as customers place their digital orders on their own. The digital orders from the smartphone or kiosk terminal are sent over to the POS without the need for staff to manually re-enter.

Self-ordering solutions like iMakan can handle a high volume of orders at once. Breaking the ordering bottleneck during peak hours, F&B operators can receive more orders simultaneously to safeguard their revenue. 

With digitalised self-ordering systems, promotions and new dishes can be timely launched. F&B operators skip the wait for traditional paper menus or promotional material printing. Any adjustment on pricing or available menu can be timely updated via digital menu too, making your menu offer up-to-date. 

Average bill sizes are also increased through self-ordering systems as add-on suggestions can be pre-set to automatically prompt as your customers are ordering.

Implementing kitchen display solutions

Kitchen display solutions are tablet based software, integrated with your POS system, for kitchen staff to view and manage order preparation. Kitchen display solutions provide kitchen staff with a bird’s eye view of all orders, allowing them to prepare dishes in bulk for a faster service time.

Kitchen display solutions display changes in orders in real time, improving kitchen staffs’ reaction to order cancellation, added remarks or new add on orders.

Using TV Numbering Systems

You may have seen these at fast food restaurants where monitors are used to display preparing and ready orders. TV numbering systems help you better manage your collection queues by keeping your customers updated on their order status. This way, confusion at order collection will be reduced, which prevents overcrowding. 

With all above solutions seamlessly integrated, your customers’ overall experience with your quick service F&B business will be smooth and pleasurable.

Getting a new age cloud POS system for the new normal

To begin your F&B digital journey and enjoy a seamless integration of front and back of the house, drop MEGAPOS your contact details below to schedule a demo!