Customer Success: Koufu Hybrid POS system + Self Ordering Kiosk

Koufu story

Koufu is a household name in the hearts of Singaporeans. Within a span of 10 years and a vision to preserve the unique Singaporean coffee shop culture, Mr Pang Lim, who founded Koufu, expanded its business profile from neighbourhood coffee shops to modern food courts in residential areas, malls and campuses. 

Challenges

When Koufu wanted to set up a new cafe, they were looking for technology that would help increase their cafe’s efficiency through digitalization. As the cafe was to be set up on campus, its customers would be of a younger, tech-savvy demographic, hence, a self-ordering kiosk was the way to go. 

A traditional POS system would not be very practical for small shop space and would incur a higher cost for Koufu.

Koufu wanted a space-saving and cost-effective solution which could allow customers to self order, while still allowing their staff to take orders and manage operations through their POS system when needed.

MEGAPOS Solution

In order to provide a solution to Koufu’s requirements, MEGAPOS’s team had to make customizations to not only our MEGAPOS POS system and kiosk software but also our hardware. These customizations produced a first of its kind, a 2-in-1 POS & Kiosk solution which helps Koufu reduce their labour cost as they did not have to station a staff to take orders. 

On top of that, MEGAPOS 2-in-1 POS & Kiosk solution meant that their POS and the self ordering kiosks are combined into a single terminal, occupying as little space as possible in Koufu’s cafe.

MEGAPOS’s integration with cashless payment terminals also helped Koufu to receive cashless payments from customers digitally without their staff having to re-enter the bill amount into the payment terminal, which reduces human error and safeguards their revenue.

MEGAPOS POS system to be adopted in more Koufu outlets

After experiencing the productivity gained from MEGAPOS POS & Kiosk and the responsiveness and dedication of the team, Koufu is looking to adopt MEGAPOS POS systems in more Koufu outlets. 

If you are interested to learn more about MEGAPOS 2-in-1 POS & Kiosk solution for your F&B business and experience similar productivity gains to Koufu, drop us your contact details through this link, and we will be happy to arrange a free demo session with you!