4 Ways To Improve Your Restaurant's Customer Service Satisfaction

In the restaurant industry, not only is serving up good food important, good customer service is also crucial for your restaurant’s success. When customers choose to spend on dining out at a restaurant with their loved ones, they expect to have a good overall experience. Hence, staff, manager and owners of the restaurant have to play a part in ensuring customers are treated warmly leaving them with a positive experience at your restaurant.

In this article, we share 4 tips on how to improve your restaurant customer satisfaction.

Educate staff on customer service

While providing good customer service may seem like common sense, it is important to note that the idea of what constitutes good customer service differs from person to person. It is important to create a set of guidelines for customer service and ensure that new staff are educated on these guidelines, and existing staff have a refresher from time to time.

Train staff in problem solving skills

Restaurant staff face a fair share of difficult situations and customers during their day at work. As a frontline staff, they have to be trained in problem solving and thinking on their feet. This allows them to quickly deescalate difficult situations and ensuring a pleasant customer experience.

While under pressure it is also important to remind your staff to keep cool.

Keep customers informed

Customers generally dislike long wait times. Regardless of whether it is ordering, waiting to be seated, receiving their food, or in bill settlement. However, it is not possible to ensure short wait times at every peak hour. Hence, restaurants should keep customers informed.

For example, letting them know the estimated waiting time for a table and order preparation. If your restaurant is a quick service restaurant you may also consider getting a LCD number calling system that shows the customer's order status. Alternatively restaurants can adopt a QR ordering system that shows the waiting time and preparation status of their orders.

This keeps customers in the know thus, increasing their tolerance for longer wait times.

Encourage customer interaction

Customer interaction is key to letting customers know your restaurant values their visit. You staff should take the initiative to interact with customers, asking if they need assistance, about their experience, and for feedback. 

Getting more constructive feedback from customers will also help you learn more about your customers so that your restaurant can grow.

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