How Flagwhite Runs a Busy Café with Just Two Service Staff
Flagwhite is a café with both indoor and outdoor seating, offering a wide-ranging menu that includes all-day breakfast, waffles, gelatos, and cheesecakes. With so many seating options and such a diverse menu, many would expect a large service team to be required to keep operations running smoothly.
Surprisingly, Flagwhite is able to operate efficiently with as few as two service staff. So how do they do it?
Leveraging QR Ordering to Reduce Manpower
The key lies in how Flagwhite uses MEGAPOS’s QR ordering solution. Instead of relying on staff to take orders table by table, customers simply scan a QR code and place their orders directly from their own mobile phones. This removes the need for dedicated staff to handle order-taking, significantly reducing manpower requirements during peak hours.
Seamless Integration with POS and Kitchen Operations
MEGAPOS’s QR ordering is fully integrated with Flagwhite’s POS system. Once an order is placed, each item is automatically itemised and sent to the relevant kitchen sections for preparation. This ensures that orders are routed accurately and efficiently, minimising miscommunication and delays.
Because the process is automated end to end from ordering to kitchen preparation. Staff no longer need to manually relay orders or manage multiple systems.
Lean Operations, Better Focus on Quality
With routine tasks like order-taking and order routing automated, Flagwhite’s service staff can focus their attention where it matters most:
- Ensuring food quality
- Supporting fast and smooth preparation
- Maintaining a positive customer experience
This lean operational model allows Flagwhite to serve more customers efficiently while keeping service standards high, even with a small team.
A Smarter Way to Run a Modern Café
Flagwhite’s approach shows how cafés with complex menus and large seating areas can still run efficiently by adopting the right technology. By using MEGAPOS’s QR ordering and POS solutions, they are able to streamline operations, reduce manpower dependency, and keep customers happy all without compromising on quality or experience.
If you are interested in getting streamlining your F&B operations, lower operational costs, click here to find out more about how MEGAPOS's solutions can help
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