6 Traits to Look Out for In a Salon or Spa Manager

As your salon or spa business picks up, you may be intending to hire a salon manager to take over the management of daily operations. In this article, we share 6 key qualities that you should look out for in a salon or spa manager.

6 traits your next salon or spa manager should have

1. Basic bookkeeping skills
2. Work experience in the beauty and wellness industry
3. Effective communication skills
4. Conflict resolution skills
5. Creative
6. Able to empower and motivate

Basic bookkeeping skills

A salon manager has to keep track of many aspects of a salon business such as, sales, product inventory, appointment management and scheduling, staff management, customer management, service package management and many more.

These require bookkeeping skills to ensure that your salon or spa business run smoothly. To make salon management more efficient and accurate, you could consider getting a salon POS system that has features tapered to the beauty industry. This allows you to centralize and streamline your salon bookkeeping methods and operations.

Work experience in the beauty and wellness industry

In order to be able to manage a beauty and wellness business, your salon or spa’s manager has to have some work experience in the beauty and wellness industry to know the ins and outs of the industry. 

On top of that, they will have a better idea of how to communicate with their team. His or her proven work experience in a related field will also put your new salon manager in a better position of authority.

Conflict resolution skills

A salon business has many aspects that can attribute to conflict with a customer. A good salon manager should be able to keep a cool head and de escalate the situation and come up with a amicable solution.

During the interview for your salon or spa manager, you could throw in hypothetical situations and evaluate how your manager candidate responds.

Creative

Your salon manager should be given the opportunity to showcase their creativity in optimizing your business operations. A good salon or spa manager should take initiative to review your salon or spa’s operations, innovate and propose news ways in which to improve.

Apart from operations, your salon manager should also be able to gather feedback from customers and their team and propose new promotions, packages or products that would help boost revenue.

Able to empower and motivate

A salon manager has to be able to maintain a good relationship with their team. That being said, they cannot be people pleasers and must know when to put their foot down without negative impact on their team’s morale.

A good salon manager should have an upbeat attitude as it directly influences the morale and motivation of their team. This builds a highly motivated and efficient team with low turnover.

If you are looking for a salon or spa POS system

Click here to get a free demo and see how MEGAPOS salon and spa POS system helps to streamline your operations.