5 reasons why your salon should use self service kiosks

Usage of self service technologies are on a rapid rise. Ever since making its debut in airports self service technologies like self ordering kiosks are widely adopted by businesses in the F&B industry. Businesses in the retail and hospitality industries are gradually following suit.

Salons in the beauty and on the other are slow to adopt self service kiosks. If you are starting up a salon business or managing one, here are 5 reasons to adopt a self service kiosk.

Reduces the cost of manpower for cashiers

Self service kiosks were made to relieve manpower dependency amid shortages and increase in labour cost for businesses in the service industries.

Even though adopting self service kiosks generally require an initial investment which is a barrier to entry for some salon owners, in the long run, self service kiosks are cheaper to maintain with subscription fees that cost way less than hiring service staff as cashiers.

Hence, adopting self service kiosks are a good way for salons to reduce spending on labour costs, especially with increasing foreign worker levies and shortage of manpower.

Allows your staff to focus more on services

Some salons do without hiring extra manpower for cashiers. While being able to save on manpower for cashiering staffs, it takes away your service staff’s focus on providing the best service for customers. 

On top of that, your service staff may not be the best trained at doing the end of day sales closing and reports which may result in discrepancies. By using self service kiosks on the other hand, sales, inventory and many other reports are made available to you online for more accurate data visualisation.

Furthermore, deploying self service kiosks at your salon equipped with cashless payment integration encourages your customers to pay via cashless payment methods to prevent any cash discrepancies to safeguard your revenue.

Digitalise payments

Today’s Singaporean consumers often prefer using cashless payment options like PayWave, PayNow, Nets, Nets QR and etc., due to the convenience it brings. On top of that, many Singaporeans these days carry little to no cash on them.

By adopting self service kiosks equipped with digital payment integration, your salon is able to allow customer to pay via their preferred payment methods, providing convenience and elevating customer experiences.

Automate upselling

Self service kiosks allow you to preset upselling and cross selling configurations remotely through an online backend portal.

By automating upselling and cross selling, you can recommend products and services that go well with one another through the self service kiosks and avoid missing out on any upselling opportunities.

Furthermore, your staffs do not have to be constantly pushing add on services or products, making customers feel uncomfortable and annoyed resulting in bad reviews for your salon business and loss of returning customers.

Modern customers modern experiences

Most consumers nowadays prefer using self service technologies instead of interacting with service staff. Hence, it is important to recognise such trends to gain a competitive edge over your competition by implementing self service kiosks at your salons.

If you are interested in know more about self service kiosks, click here to find out more about MEGAPOS self service kiosks and salon & spa POS systems.